Customer Support Engineer (Troubleshoot | Diagnose | Customer support) (# 108390)

Position: Customer Support Engineer

Location: ADE Vancouver, WA

Duration: Full time

Req #: 108390 & 108498

Job Description:

Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. Provides assistance to Installation Engineers and CSE's 1-3 in resolving problems. May perform duties associated with Technical Support Engineer.

Preferred Qualifications:

1) Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production.
2) Repairs and updates equipment at customer facility. Evaluates equipment to determine type and extent of problem. Repairs involve board problems which can be performed using standard procedures as well as system level problems which have multiple causes and for which no standard procedures exist.
3) Focus on Account Management and customer satisfaction. CSE will avoid creating basic customer issues.
4) Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.
5) Repairs of system level problems are based on CSE's technical knowledge, education and training.
6) CSE's may access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.
7) Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications.
8) Prepares field service reports on customer support activity and provides documentation to other supporting functions supporting functions on re-occurring problems.
9) Prepares quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
10) Cross trains and assists other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines.  Also provides guidance to less senior CSE's.
11) Travels by car or commercial transportation to customer facility.
 

Basic Qualifications:

Master's Level Degree with at least 4 years of experience.

OR

Bachelor's Level Degree with at least 5 years of experience.

Kindly send your resume to raju.balaji@kla-tencor.com

Entry Level Software Algorithm Engineer (C++, .Net, Object Oriented, Algorithm, Image Processing) (#107287)

Position: Entry Level Software Algorithm Engineer
Location: Milpitas, CA
Duration: Full time

Job Description:

The EBeam algorithms group operates in the very challenging environment of the rapidly evolving semiconductor industry. The group designs and develops cutting edge image processing and machine learning algorithms. The group also implements system level solutions to push the limits of sensitivity on these inspection & review systems. The designs and implementations are always constrained to operate with the boundaries of robustness and stability. Furthermore, the real time requirements pose additional challenges. The Ebeam algorithms group also works extensively on providing solutions to live customer problems in the field. This position is unique as it interfaces with several system level groups - Optics, mechanics, sensors, and applications among others. The opportunities are boundless in the technical areas as we are constantly pushing the envelope of leading edge technologies in algorithms and image computers. We are also constantly pursuing system level solutions for these complex automated inspection platforms. We are constantly innovating and releasing products every few months

Responsibilities include:

1) Background in image/signal processing algorithms, pattern recognition, and real time image processing on distributed computer systems.

2) Software skills: C/C++, Matlab/Mathematica/IDL, OOD/OOP. Windows and Linux. Optimization skills on SSE/AltiVec highly desirable.

3) Good verbal & written communication needed.

Basic Qualifications:

Bachelor's Level Degree with at least 3 years of experience.

OR

Master's Level Degree with at least 2 years of experience.

OR

Doctorate (Academic)

Kindly send your resumes to sivaram.bose@kla-tencor.com

Accountant (Corporate General Ledger, SAP, SOX )(#108810)

Position: Accountant
Location: Milpitas, CA
Duration: Full time

Job Description:
Responsibilities:
1) Perform GL monthly close duties including but not limited to recording standard/accrual journal entries, account reconciliation, run revaluation and perform allocations.
2) Take full ownership of worldwide consolidation over 30 legal entities including translation, various types of
eliminations, and loading manual entities.
3) Ability to detect certain consolidation errors and provide solution to fix the underlining issue.
4) Perform Data validation to ensure accuracy and quality of data between FI, PCA, & Consolidation.
5) Full ownership of GL master data creation and hierarchy maintenance.
6) Perform key Sox controls related to General ledger and consolidation.
7) Work closely with project implementation team to perform testing, training, and documentation of new
processes.
8) Identify process improvement opportunities and develop solutions to improve operational efficiency.
9) Prepare business functional specification for new SAP reports, Perform testing and validation on the report in
QA before moving to production.
10) Prepare and maintain proper documentation and records of accounting / financial reporting process.

Preferred Qualifications:
1) SAP/Oracle experience in consolidation and General Ledger preferred.
2) This position requires both accounting and technical knowledge.
3) Advanced analytical and critical skill to troubleshoot and identify potential gaps in new or current process.
4) Strong communication skills and ability to translate end user needs into IT solutions.
5) Strong leadership to manage small improvement projects which involve cross functional teams.
6) Advance Excel Skills and ability to work with large data sets is a must.7) Flexible with ad hoc requests in global corporate environment.

Minimum Qualifications:
BA/BS in Finance/Accounting or equivalent.
Minimums of 5 yrs of experience in GL/consolidation, or equivalent.

Kindly send your resumes to sivaram.bose@kla-tencor.com